Archive for the 'Pet Travel Agent Advice for Dummies' Category

Summer is Here! Tips for the traveling pet!

Monday, May 14th, 2007

Summer pet travel is here! Pet travel in the summer is always a challenge. Many of the U.S. domestic airlines start to impose their summertime embargoes. Delta Air Lines will not allow any pets to be checked from May 15 to September 15, 2007. They will allow pets that can travel ‘in-cabin’ as long as they fit in a crate or sherpa that will fit under the seat in front of you. There is a limit on the number of in-cabin pets allowed per flight so be sure they know in advance that you are taking a pet on board with you. American, Northwest and United Airlines have the same rules for carry-on pets but will accept a “checked pet” with a passenger as long as the temperatures in every city on the travel itinerary do not exceed 85F. This can be a real nail bitter if you already have your tickets and are hoping to check your pet as extra baggage to travel with you. They claim that it is for the safety of the pet and you want to believe that. A traveler has to wonder why Lufthansa, KLM, Air France and many other international carriers do not impose a temperature restriction or embargo during the summer. Is it because they are savvier to pets or is it because the domestic U.S. airlines just don’t want to hassle with pets? Remember that once the pets have been loaded onto the aircraft the temperatures in the ‘hold’ are the same as the passenger cabin and are regulated by the pilots on most aircraft. The concern is the tarmac. The tarmac is the same temperature for all airlines at LAX so why the difference? I have no idea.
That being said, if you want to take your Labrador with you to Jackson Hole this summer you cannot. Delta Air Lines is taking no live animals in or out of Jackson Hole; accompanied or not. The closest airport you will be able to fly into is probably Salt Lake City / SLC. You may be able to squeeze in on Delta into SLC during the early morning hours or late after the sun goes down. We get many inquires to drive pets from SLC to Jackson Hole. We are happy to do it for you and will take excellent care of you pet. It is pricey with the travel distance + the cost of fuel you are looking at $750US for the transport alone. We do it all the time. Give us a call toll free at 877-261-3555 and we will put you on our calendar! Happy Traveling! www.puppytravel.com

Pet Travel Advice for Dummies:

Don’t purchase an airline passenger ticket if you are planning to take your pet with you until you have checked with the airline to see what their summer pet travel policies are! If you are flying Southwest Airlines they do not take pets at all …. Ever.

Pet Travel: Rabies Vaccines and Pet Importing Exporting Concerns

Tuesday, March 27th, 2007

Pet owners here in the U.S. need to take the importance of rabies vaccinations for our pets very seriously. The United States is not considered a ‘rabies free country’ and because of this importing a pet from the United States can be difficult. This must be for a reason.

Most other countries have very strict rabies vaccine policies for pets entering or importing to their countries. If your pet is traveling into any island country - New Zealand, Australia, Japan, the United Kingdom, and the islands of Hawaii-the requirements to avoid long term quarantine are extensive. Your must complete rabies FAVN titer test with an ‘accredited USDA vet’ at an ‘approved lab’ many months in advance of entry. These results must meet a specific criteria stating that your pet is adequately vaccinated against rabies. Some countries may require a 30 day waiting period after the first rabies vaccine before entry is allowed. Other countries recognize the 3 year vaccine that we use here in the United States-but not all countries do. The documentation to verify that the rabies is valid and proof provided is strict and enforced. In reverse, to enter or reenter the United States-except Hawaii-all you really need for your pet is a valid health certificate. I sometimes wonder if any customs officials even look at these documents for validity and verification before letting pets enter the U. S. You rarely hear of a dog or cat that has rabies but I guess that there are bats and rodents that still carry rabies in our country. I personally wish we had a better method for containing rabies and also for what we allow to come into our country. The Best Friends Animal Sanctuary in Kanab, Utah has prides itself on the ‘animal lifts’ and extensive efforts in bringing homeless pets from countries in the Middle East to the U.S. While it is wonderful that they want to save so many pets lives around the world, what new challenges that we do not even know about disease wise are they introducing by the ability to so easily bring pets into our country? With our country as sophisticated as it is, is this really a good thing to introduce to our pets that already exist here? I am not a vet and do not have that kind of a background, but is seems to me that if most other nations have strict regulations about rabies and diseases before allowing pets to enter their counties, why don’t we?

Pet Travel Advice for Dummies: Never ever let your pet’s rabies vaccine expire!

Taking Pets on Business Trips

Wednesday, March 14th, 2007

Sounds Great! Think about it!

Puppy Travel is a full service travel agency for PETS & PEOPLE. Recently we have received several inquires from the media regarding the current trend going around of people taking their pets with them on business trips. I find this quite interesting and curious. Most people who need to take a business trip and work for a company are obligated to use their company’s travel agent to book their travel-with or without their pets. Therefore we may receive inquires from other travel agents about pet travel logistics but no actual bookings on a regular basis. However speaking from a corporate/business travel agent perspective which I did for 17 years, it is not an easy request; not popular either. Corporate travel agents work FAST. Everything they do is like clockwork, book air, reserve rental cars and hotel accommodations for the traveler, get that aisle seat and by all means make sure you get the frequent flyer and hotel membership numbers into the reservation. Booking a pet is not part of that every day routine. It throws them off on their timing and puts them in an area of travel that not in their comfort zone. It made me grumpy when I was asked to figure out to get an executives dog to Australia when I was already buried in acquiring Visa’s and short term housing for the person’s family of 5 children under the age of 12; not to mention coordinating airline documents, seat assignments, special meals and bassinet seating on the international leg for the baby. Point being: more than likely the travel agent is going to be ticked! You need a PET FRIENDLY hotel too?

My next observation regarding taking a pet on a business trip is what are you planning on doing with your pet all day long while you are working? If it is a tiny little thing, MAYBE you could take it with you, if the corporate culture of your business trip would tolerate that. Other options I can think of: leave it in the hotel room or find a ‘pet day care’ for it? Think your travel agent is ticked! My dog would not even look at me for a week if I left her crated in a hotel room for even an afternoon or at some new strange kennel! Dog barks during the night? Oops, must hurry and put on something decent to take it outside and find a square of grass at 2AM in a blinding snowstorm. Forgot to bring enough food for your cat? Next thing you know your kitty has an upset tummy and is really sick; know a good vet in Des Moines?

Logic tells me that it sounds ‘sexy’ to say that you take your ‘best friend’ with you whenever you travel on business so you can run with it at night on some cool jogging path, but think it through. What about the pets travel crate? If it measures 40×27x30 inches-the standard size for a Labrador Retriever – who are fun to jog with by the way- if you decide not to rent a car, the cab isn’t going to want to take you, your dog and it’s crate for even 1 mile; hotel shuttle bus-same problem. What if your dog misconnects on the outbound and is delayed for 4 hours. Do you wait for the dog or miss that very important client meeting that the company paid for you go to?

Pet Travel Agent Advice for Dummies:

If you are thinking about taking a business trip with your pet, THINK it through. From the booking, traveling and work perspective your pet will more than likely have more fun staying home with grandma and will be so happy to see you when get back in town and come over to take it home and go for a run.

A Pet’s trip from Hawaii to Germany-8,871 miles!

Wednesday, February 21st, 2007

It’s a long way from Honolulu to Frankfurt for a passenger, but just imagine how long it is for a 14 LB cairn terrier.  This week I had a client’s dog depart Hawaii on Sunday and arrive into Germany on Wednesday.  Some real team work that goes into a pet’s journey like this one.  The owner or person shipping the pet must be sure that the paperwork is in perfect order and that the dog is prepared correctly for shipment.  Finding a crate in Hawaii was difficult so we had one sent to her from the mainland.  It is always advisable for the pet to become somewhat familiar with the crate before departure.  IATA shipping standards dictate that a pet can only travel so many hours and miles  consecutively.  The flight from Honolulu was almost ten hours to New York.  On arrival into New York we had a pet handler-another great member of the ‘team’- claim the dog and respite care it for 24 hours.  The dog was then rechecked in with the airline and forwarded on to Frankfurt; another 8 hours.  Total miles traveled: 8,817!  What a trooper.  When the dog arrived into Frankfurt, mom was waiting to claim her.  That is always the best part.

As a pet travel agent I get calls daily about putting pets in the ‘hold’ of the aircraft.  I know it sounds really awful, but actually if you plan well and use the right carriers, the experience is not too horrible.  Most pets just sleep through it.  No, you not sedate your pet. Sedation is the worst thing you can do for a traveling pet and the airlines will not accept a sedated pet.  It makes them feel funny and many times they panic and overheat which actually can be fatal.  Pets are more adapting that we give them credit for.  My advice: let mom and dad take the sedatives and ship the pet!

PET TRAVEL AGENT ADVICE FOR DUMMIES:

Never sedate a traveling pet.  The airlines will not knowingly accept a sedated pet for shipment.  A sedated pet can begin to feel strange and start to panic.  Sometimes they try and escape the crate and overheat trying.  If they get too hot and have no immediate water to drink they  can dehydrate and in the worst instance die.

Pet Travel Agent Advice for Dummies

Tuesday, February 6th, 2007

Being a pet travel agent is a very interesting job. There are positives as well as negatives, just like any profession. There are so few travel agents now that I sometimes wonder why I stay in this hectic and ever-changing business. I have always said that the only way a travel agent really learns their job is by making mistakes; that the difference between a good travel agent and a GREAT travel agent is the GREAT travel agent fixes their mistakes without anyone every knowing there were any!

I have decided to share with you on occasion some ‘Pet Travel Agent Advice for Dummies’. My own creative manual based on years and years of hands on experience.

Chapter 1:

#1: DOCUMENT EVERYTHING
There are so many unwritten rules in the industry and so often you will call a vendor and they will tell you one thing and then you call again, ask the exact same question and are told a totally different answer. Lesson learned: Remember and document who told you what and when; an actual name and date works wonders.
#2: NEVER ASSUME ANYTHING
The rules in the travel industry change faster than anything you have ever experienced. You may have sent a pet in cabin last month on an airline and everything went great. That is not a guarantee that the airline has not changed their policies regarding pets in the cabin now. If your client gets to the airport with Fluffy in tow and is told they no longer accept in-cabin pets you will be the first person they will call.

Lesson learned: Always verify and TRIPLE check any policies or information to be sure that nothing has changed.
#3: DETAILS, DETAILS, DETAILS
The travel industry has so many variables that sometimes you think you are going to go crazy. You try and think of everything you possibly can to avoid problems. You may spend weeks preparing a client and her dog to travel to South America. The requirements for the dog to enter a country can be very complicated and time sensitive. You get everything done for the pet exactly as is needed to avoid any problems with your client and the dog on arrival. You get the dreaded phone call from the airport-you focused hard on the pet and you forgot about the ‘human’ passenger. They need a Visa!

Lesson learned: You must try always to look at every minor travel detail. The airlines will not always take the time to tell you everything you must know. That is your job.
#4: TRAVEL AGENTS ARE NOT PAID COMMISSIONS BY THE AIRLINES
Travel Agencies used to receive a 10% commission baseline on every transaction ten years ago. The airlines first capped the sales commissions at 10% or $50 whichever was less and then they took them away completely. World wide airlines have not paid out commissions for a long time.

Lesson learned: Travel agents must charge fees for their services. You will need to pay for services received.