Comments on: Doing business ‘on line’ …building trust! http://www.puppytravel.com/pet-travel/uncategorized/doing-business-on-line-building-trust/ by Puppy Travel Fri, 21 Nov 2008 19:32:38 +0000 http://wordpress.org/?v=2.0.6 by: monifavocn http://www.puppytravel.com/pet-travel/uncategorized/doing-business-on-line-building-trust/#comment-274 Wed, 01 Aug 2007 00:00:00 +0000 http://www.puppytravel.com/pet-travel/uncategorized/doing-business-on-line-building-trust/#comment-274 <strong>monifavocn...</strong> nice post... monifavocn…

nice post…

]]> by: Steve Hansen http://www.puppytravel.com/pet-travel/uncategorized/doing-business-on-line-building-trust/#comment-5 Fri, 26 Jan 2007 14:29:40 +0000 http://www.puppytravel.com/pet-travel/uncategorized/doing-business-on-line-building-trust/#comment-5 What an amazing business you have! I have heard of business owners going the extra mile for their clients, but taking client pets into your own home is above and beyond what most of us are expected to do. Interesting that whether you are a Pet Travel Agency, an online retailer, a service provider or a web design studio like mine. One of the biggest issues online is the impersonal nature of the client interaction. It takes a lot of work to overcome the "transactional" perspective only. I would assume in your business you get to know your clients well. I have found that the initial trust factors are established based on the professional presentation of your services on your website. It is your "first chance" to make a good impression and then hopefully you will be able to nurture the relationship from there. Good business to you and thanks for the insight to the traveling world of pets. What an amazing business you have! I have heard of business owners going the extra mile for their clients, but taking client pets into your own home is above and beyond what most of us are expected to do.

Interesting that whether you are a Pet Travel Agency, an online retailer, a service provider or a web design studio like mine. One of the biggest issues online is the impersonal nature of the client interaction. It takes a lot of work to overcome the “transactional” perspective only. I would assume in your business you get to know your clients well.

I have found that the initial trust factors are established based on the professional presentation of your services on your website. It is your “first chance” to make a good impression and then hopefully you will be able to nurture the relationship from there.

Good business to you and thanks for the insight to the traveling world of pets.

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