Pet Travel Blog

Summer for any pet travel agent is a busy time. People are on the move during the summer months. This week I have been trying to help a client move her sisters 3 dogs from Texas to Tanzania. The client came to me because she was frustrated with the first company that was trying to help her. She was pretty warn-out with all the details. I tried to simplify her life and went against my better instincts and used a different exporting city than L.A./LAX to ship the dogs to Africa. Never doing that again; ended up working with a ‘colleague’ that I had never worked with before. She was nice at first-quite the bragger about her company and what she did. When things started to get complicated-which they can when dealing with live animals and pet travel to the other side of the world, she got down right mean. I am trying to make things work for my client and she starts feeling ‘put out’ by the job and then accuses me of asking her to do something ‘unethical’ that I wouldn’t do but would have her do. Right, no way. Bottom line: bad communication and too much emotion. Who’s got the time to deal with that? Long story short, we are shipping the dogs to L.A. to the best exporter in the United States-the one I should have used in the beginning-and dogs will do fine. Life is just too short to deal with unhappy mean people-it’s summer!

This entry was posted on Saturday, July 14th, 2007 at 12:53 pm and is filed under Pet Travel Agents, A Pet Travel Experience, Comments by Barbara. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.